What we expect and what you should expect in your Security Team…

Be in Control

Be in Control of your area. This means that all Policies are enforced by the Security Officer and the Business. No customer can control these policies. The Security Officer gives the directions…

Be Professional

Remember the Security Officer’s job is to enforce the policies of the business. This means, TAKE YOUR FEELINGS OUT OF THE SITUATION!!! If you keep a level head you can figure out a solution. Explain your policy in detail to the customer.

Be Respectful

Treat people as you want to be treated. Listen to what they have to say with an understanding ear.

Be Visible

Let everyone in the room know your there… Rotate from area to area, Know were your team is at all times, Rotate to there areas as well. This lets the crowd know there’s more then one of you.

Be Attentive

Pay attention to your surroundings. Loud talking, (even in a loud venue) MUST get your attention. You want to defuse a situation before it starts. You want to get your team involved at the beginning.

Greet Everyone

Greet all the customer’s. By saying “Hello” and engaging in a general conversation while searching and/or verifying identification, This will usual make a unconformable situation barrable and quick.

Team Communication

The key to a successful Security Team is communication. If part of your Security Team is not Visible, the Officer should make the team aware of his location. Anything that’s out of the ordinary should be reported to the team ASAP. This keeps the team in the “ready mode” and attentive to a possible situation.